Refund policy
Our 30-Day Guarantee
We stand behind everything we make. If you are not happy with your purchase, you have 30 days from delivery to ask for a refund or an exchange. This includes products you have used and items you bought on sale. The guarantee covers the product; it does not cover shipping costs.
How to start a return or exchange
Email us at team@magnoliaskinessentials.com with your order number and a note about what happened. We will reply with the next steps.
Refunds
Once we receive and look over your return, we will email you to let you know. Your refund will be processed to your original method of payment within a week. If you have not received it after that, please check with your bank or card company, as posting can take a little time, then contact us at team@magnoliaskinessentials.com.
Exchanges
If you would like to exchange a product, email us at team@magnoliaskinessentials.com within 30 days of delivery and we will help you choose and send a replacement.
Damaged or defective items
If something arrives damaged in shipping or in defective condition, please tell us within 30 days of delivery. Email team@magnoliaskinessentials.com with your order (invoice) number, the reason, and photos that show the problem. Please allow 7 days for a refund.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. If it was not marked as a gift, or the gift giver had the order shipped to themselves, we will send the refund to the gift giver.
Shipping
Free shipping on orders of $99 or more. Otherwise, shipping is charged at current UPS and USPS rates, and delivery times follow current UPS and USPS times. There is no delivery fee for local orders within 20 miles. For returns, you are responsible for your own return shipping costs, and shipping costs are not refunded. If you ship an item worth more than $75, we suggest using a trackable service.
When your order ships
All items are made to order, with the exception of bar soaps, which are made 4 weeks in advance. For non-bar-soap orders, please allow at least 1-2 days from the time of your order for completion; large orders may take longer. For bar soaps, we try to keep plenty in stock; if there is not enough inventory to complete your order, the delay is typically 2-4 weeks to allow freshly made soap to cure.
Questions?
Magnolia Skin Essentials, LLC · Summerville, SC · team@magnoliaskinessentials.com