Returns, Refunds, And Shipping Policies
Last updated: October 10, 2026
Magnolia Skin Essentials, LLC · Summerville, SC · team@magnoliaskinessentials.com
Our 30-Day Guarantee
We stand behind everything we make. If you are not happy with your purchase for any reason, you have 30 days from the date it is delivered to ask for a refund or an exchange. This applies to every product, including items you have used and items you bought on sale. The guarantee covers the product itself. It does not cover shipping costs.
How to Start a Return or Exchange
Email us at team@magnoliaskinessentials.com with your order number and a short note about what happened. If your item arrived damaged or defective, please include photos that show the problem. We will reply with the next steps, including where to send your return.
Refunds
Once we receive your return, we will look it over and email you to let you know. Your refund will be issued to your original method of payment within 7 days after we receive your return. If you have not seen it after that, please check with your bank or card company, since posting can take a little time, and then contact us at team@magnoliaskinessentials.com.
Exchanges
If you would like to exchange a product, email us at team@magnoliaskinessentials.com within 30 days of delivery and we will help you choose a replacement and send it to you.
Damaged or Defective Items
If something arrives damaged in shipping or in defective condition, please tell us within 30 days of delivery. Email team@magnoliaskinessentials.com with your order number, a description of the problem, and photos. Damaged and defective items are refunded on the same schedule as any other return: within 7 days after we receive the item back.
Gifts
If an item was marked as a gift when it was purchased and shipped directly to you, you will receive a gift credit for the value of your return. If it was not marked as a gift, or the gift giver had the order shipped to themselves, we will send the refund to the gift giver.
Return Shipping
You are responsible for the cost of shipping your return, and original shipping costs are not refunded. If you are returning an item worth more than $75, we suggest using a trackable shipping service.
Order Processing Time
Every Magnolia Skin Essentials product is made in small batches in Summerville, South Carolina. Orders are processed within 1 to 3 business days of being placed. Large orders may take a little longer, and we will let you know if that applies to yours.
You will receive an email with tracking as soon as your order ships.
Bar soap purchased while sold out
Bar soap is the one exception. We make bar soap in advance and try to keep plenty in stock, so bar soap that is in stock follows the same 1 to 3 business day processing time as everything else. If you buy a bar soap while it is sold out, the soap needs about 4 weeks to cure after it is made before it can ship, so the soap will ship after that curing time. If your order mixes sold-out soap with other items, the other items ship automatically right away, and the soap ships separately when it is ready (about 4 weeks of curing). You do not need to email us to make this happen.
Shipping Rates
- Free standard shipping on U.S. orders of $99 or more.
- All other U.S. orders: shipping is calculated at checkout based on the current UPS and USPS rates at the time you place your order.
- Free local delivery for orders within 20 miles of us. There is no delivery fee.
International Orders
We ship internationally via DHL. Rates are calculated at checkout based on DHL's current rates at the time of your order. International customers are responsible for any customs duties, taxes, or import fees charged by their country.
Delivery Times
Delivery times depend on the carrier and your location, and they begin once your order ships, not when you place it. Carrier delays during busy seasons or bad weather are outside our control.
Tracking
Your tracking link arrives by email when your order ships. If you do not see it, please check your spam folder, then email us.
Address Accuracy
Please double-check your shipping address at checkout. We cannot redirect a package once it has shipped, and orders returned to us because of an incorrect address may be re-shipped for an additional shipping charge.
Lost, Delayed, or Damaged Packages
If your order has not arrived within 10 business days of shipping, or it arrives damaged, email us at team@magnoliaskinessentials.com and we will make it right.
Questions?
We would love to help. Email us at team@magnoliaskinessentials.com.
Magnolia Skin Essentials, LLC · Summerville, SC